AI Chatbot Development for Websites & WhatsApp
An AI chatbot is a virtual assistant trained on your own business information, such as services, prices, policies and FAQs. It answers customer questions instantly on your website or WhatsApp, collects lead details and hands complex conversations to your team. NexLoop builds, trains and connects these chatbots to your CRM.
Customers ask the same questions all day: timings, prices, availability, location, delivery. Every unanswered message after hours is a lead that might go to a competitor.
Unlike old button-based bots, an AI chatbot understands questions written in normal language and answers from your approved content, so it stays accurate and on-brand.
What you get with our AI Chatbots service
Training on your content
The chatbot learns from your website, documents, price lists and FAQs and answers only from that approved knowledge.
Website & WhatsApp
Deployed as a chat widget on your website, on WhatsApp through the official Business Platform, or both.
Lead capture
Collects name, phone and requirement during the conversation and sends them to your CRM, sheet or inbox.
Human handoff
Passes the conversation to your team when a customer asks for a person or the question needs judgement.
Guardrails
Clear rules on what the bot can and cannot say, so it doesn't invent prices or promises.
Reports & tuning
Conversation logs and a regular review of missed questions to keep improving answers.
Who it's for
- Answering FAQs 24/7
- Lead qualification for service businesses
- Appointment and booking enquiries
- Order status and support questions
- Product and menu recommendations
- Internal knowledge assistants for teams
Tools & technology
- Large language models (LLMs)
- Retrieval from your own content
- Website chat widget
- WhatsApp Business Platform
- CRM integrations
Our AI Chatbots process
- 01
Collect knowledge
We gather your FAQs, policies and service details and fill the gaps with you.
- 02
Design conversations
We define tone, goals, handoff rules and what information to capture.
- 03
Build & test
We test the bot against real customer questions before it goes live.
- 04
Launch & tune
We review conversations after launch and improve weak answers.
AI Chatbots: common questions
What is the difference between an AI chatbot and a normal chatbot?
A normal chatbot follows fixed buttons and keywords. An AI chatbot understands questions typed in everyday language and answers from your business information, so customers don't have to fit their question into a menu.
Can the chatbot reply in Hindi or Marathi?
Modern AI models can understand and reply in Hindi, Marathi and other Indian languages. We test the languages your customers actually use before launch.
What if the chatbot gives a wrong answer?
We limit the chatbot to your approved content, add rules for topics it must not answer, and route uncertain questions to your team. Conversation logs let us spot and fix weak answers quickly.
Can the same chatbot work on my website and WhatsApp?
Yes. One knowledge base can power both a website chat widget and a WhatsApp assistant on the official WhatsApp Business Platform.
How long does it take to launch an AI chatbot?
Most of the time goes into collecting and checking your business information. Once that's ready, building and testing is quick. You get a timeline after the strategy call.
Related services
WhatsApp Automation
Automate conversations, follow-ups, reminders and lead generation directly through WhatsApp.
AI Voice Agents
Human-like AI voice agents for appointment booking, customer support and lead qualification.
AI Automation
Automate repetitive processes, lead qualification, internal workflows, CRM updates and operational tasks.
Let's talk about your AI Chatbots project
Book a free strategy call. We'll look at your goals, suggest the right approach and send a fixed written quote.